Support and Services

Our dedicated support staff is ready to help you via phone, online, or whatever works best for you

Connect With Axiad

Submit A Support Ticket

Complications arise so we maintain a dedicated lab for investigating reported customer issues and for validating fixes. Whatever issue you’re experiencing, we’re here to help you resolve it so that you can get back to doing what you do best. Open a ticket and we will help you put it right.
Open Ticket
Report Security Incident

Axiad encourages security researchers, customers, and the public to report vulnerabilities and cybersecurity issues with our products, infrastructure, and website to us. Please submit a detailed description of the issue via the form below. We will begin investigating right away!
Report Incident
View Support Bulletins

View support bulletins, typically issued monthly or as needed
View Bulletins
Read Support Issues FAQ

FAQ is organized by major issue and kept current as issues are discovered, updated, and resolved
Read FAQ

Handbook

Axiad Technical Support Handbook

Rather than bury the details in the fine print, Axiad believes in open communication. The Axiad Technical Support Handbook provides information about the technical support we provide, including how to submit a ticket, what’s covered by technical support, SLAs by severity level, and more.

Download